PROCESS & SALES FLOOR PERFORMANCE
Make your tech work for the people using it
Technology doesn’t fail in isolation — it fails in how it’s used.
If your consultants are working around systems instead of with them, you don’t have a tech problem — you have a performance problem.
What this solves
- Consultants avoiding or misusing CRM/ATS
- Over-reliance on manual processes
- Inconsistent ways of working across the team
- Time lost on admin instead of billing activity
- Frustration with “how things are done”
How Richard works
This is where the difference is made.
Richard spends time on the sales floor, working directly with consultants to understand:
- How they actually use the systems day-to-day
- Where time is being wasted
- What shortcuts and workarounds exist
- What’s slowing them down
He then translates that into:
- Clear process improvements
- Better system usage
- Practical training grounded in real workflows
The result
Peace of mind that you will have:
- More consistent, efficient ways of working
- Consultants spending more time on revenue-generating activity
- Faster delivery and improved output
- Better adoption of your existing tech
- A team that actually buys into the systems they’re using